Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.
Do you offer international shipping?
Currently, The Pavilion ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home decor products during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or upholstered furniture is final sale.
Are your wood products sustainably sourced?
Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on The Pavilion website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.